FAQ & Troubleshooting
Why Isn't My Payment Gateway Working? (Troubleshooting)
A checklist for diagnosing failed checkouts, missing webhook confirmations, and unenrolled paying students.
If checkout is failing, or students are paying but not getting enrolled, work through these causes roughly in order of how common they are.
Checkout fails immediately with an error
Double-check your API keys were pasted correctly with no extra whitespace, and confirm you're using live (production) keys rather than test/sandbox keys if you're expecting real payments to process. A single mismatched character in a secret key is the most common cause of an immediate failure.
Student paid, but wasn't enrolled automatically
This almost always points to a webhook misconfiguration. Go back to your gateway's dashboard and confirm the webhook URL and secret exactly match what WeMakeSuccess's integration settings page provided — a missing or incorrectly configured webhook means WeMakeSuccess never receives confirmation that the payment succeeded, even though the gateway itself processed it correctly.
UPI payments fail but card payments work (or vice versa)
Confirm UPI is actually enabled on your gateway account — some gateway accounts require UPI to be activated separately from card processing during onboarding, especially for newly created merchant accounts.
Gateway account shows "under review" or "restricted"
This is a gateway-side KYC or compliance hold, not a WeMakeSuccess issue — check your gateway's own dashboard for pending verification requirements (business documents, bank account confirmation) and resolve those directly with the gateway's support team.
Coupon or discount isn't applying at checkout
Confirm the coupon hasn't expired or hit its maximum redemption count, and that it's scoped to include the specific course or service being purchased — a coupon scoped to one course won't apply to a different one by default.
Always test with a real, small transaction after any gateway configuration change. Sandbox/test-mode success doesn't guarantee live-mode success, since live keys, live webhooks, and live KYC status are all separate from test mode.
Still stuck after working through this list? Open a support ticket with your gateway name, the exact error message, and a timestamp of a failed transaction.
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